Instructional Design Portfolio

eLearning on a Budget

This refresher eLearning module equips office workers with the skills to identify phishing scams, ensuring they remain vigilant against cyber threats. Developed in PowerPoint as a cost-effective alternative to traditional eLearning software, the course provides an accessible training resource for organisations without an LMS.

Responsibilities: project manager, instructional designer, graphic designer

Tools Used: PowerPoint, Adobe Illustrator

Audience: Office Workers

Image showing a worker completing an eLearn module on a laptop computer.

Interactive CRM Navigation

Building empathy and navigating CRM systems is essential when de-escalating tense customer interactions. This short eLearning module showcases my versatile ability to design engaging animated content and replicate fully functional CRM systems, providing learners with an interactive and realistic practice environment.

Responsibilities: project manager, instructional designer, graphic designer

Tools Used: Articulate Storyline, Animaker, Adobe Illustrator, Murf

Audience: Contact Centre Staff

Image showing a worker completing an eLearn module on a laptop computer.

Animated Storytelling

Preventing foodborne illness starts with awareness and education. This dynamic eLearning program uses animated storytelling and practical scenarios to simplify safety protocols. The project highlights my ability to design engaging, impactful training that enhances learner retention through animated storytelling.

Responsibilities: instructional designer, graphic designer

Tools Used: Articulate Storyline, Animaker, Murf, Canva,

Audience: Food Truck Workers

Image showing a worker completing an eLearn module on a laptop computer.

Traditional eLearning Module

A scenario-based eLearning module designed to help customer-facing contact centre agents, both new and existing, improve their soft skills in communication within a fast paced telecommunications organisation.

Responsibilities: project manager, instructional designer, graphic designer, lead trainer

Tools Used: Articulate Rise, H5P, Adobe Illustrator, Narakeet

Audience: Customer Service Agents

Customer’s Perspective

This project helps staff understand the NBN multi-technology mix by breaking down each connection type through the lens of a stressed customer moving house. The presentation combines engaging visuals, animations, and knowledge checks to simplify complex concepts and equip staff with the clarity and confidence to assist customers effectively.

Responsibilities: Instructional designer, graphic designer, lead trainer

Tools Used: PowerPoint

Audience: Retail Staff